Terms & Conditions – PaperFrame•7 Retreat

(PaperFrame7 – Germany)

1. Scope

These Terms & Conditions apply to all contracts between PaperFrame7 UG (limited liability) i.G., Belgradstr. 68, 80804 Munich, Germany (“Organizer”) and participants (“Customer”) of the PaperFrame•7 Retreat.

2. Subject of the Contract

The Organizer offers retreats that include accommodation, meals, and coaching/workshop programs, and, where applicable, additional services such as transfers and optional activities.
The exact scope of services is as described in the retreat program on the website or in the individual offer.
Meals provided during the retreat are part of the package and organized directly by the Organizer.
Third-party services and optional activities (as detailed in Section 5) are not part of the standard package unless explicitly stated otherwise.

3. Booking & Conclusion of Contract

1. The submission of a booking request via the online form, email, or in writing constitutes a non-binding reservation request by the Customer.
2. Once the Organizer confirms participation in writing (e.g., by email), a provisional spot is held for 72 hours without prepayment.
3. Within this 72 hours period, the Customer may confirm the booking by paying the 20 % deposit indicated in the confirmation.
4. The booking becomes binding upon receipt of the deposit by the Organizer.
5. If no payment is received within 72 hours, the Organizer reserves the right to release the reserved spot.

4. Prices & Payment Terms

- The total price is stated in the retreat offer.
- A 20 % deposit is due within 72 hours after booking confirmation.
- The remaining balance must be paid no later than 30 days before the retreat starts.
- If the deposit or final payment is not received within the specified time frame, the Organizer may withdraw from the contract and reallocate the spot.

5. Third-party Services & Optional Activities

Optional activities not included in the package price (e.g., local tours, excursions, wellness sessions, or experiences outside the core retreat program) are organized and carried out by independent third-party providers or a Destination Management Company (DMC).
In such cases, the Organizer acts solely as an intermediary and is not responsible for the provision, quality, or safety of these third-party services.
The contractual relationship exists exclusively between the Customer and the respective third-party provider.
Transfers operated by third-party transport companies are likewise considered third-party services unless explicitly stated as part of the retreat package.

6. Right of Withdrawal (Distance Selling)

Bookings are made online; however, pursuant to § 312g (2) no. 9 BGB, the statutory right of withdrawal does not apply to contracts for leisure activities that take place on a specific date or within a specific period.
By booking, the Customer acknowledges that no statutory right of withdrawal applies.

7. Cancellation by the Customer (Flexible & Fair Policy)

We understand that life can be unpredictable.
To give you peace of mind, we offer a flexible and fair cancellation policy:

Up to 60 days: Free cancellation — full refund of any deposit paid.
59 – 30 days: 20 % of the total price (deposit retained).
29 – 15 days: 50 % of the total price.
Less than 15 days: 80 % of the total price.
No-show: 100 % of the total price.

You’re also welcome to transfer your booking to another person free of charge up to 7 days before the retreat begins.

If your cancellation is due to illness, visa delay, or flight disruption, please let us know — whenever possible, we’ll offer a partial credit or rebooking option for a future retreat.

We value transparency and kindness, and will always aim to find a solution that works for both sides.

8. Cancellation & Changes by the Organizer

The Organizer may cancel the retreat if:
1. The minimum number of participants specified in the retreat description is not reached (up to 30 days before the start), or
2. Force majeure or other unforeseeable events beyond the Organizer’s control (including but not limited to natural disasters, pandemics, or political unrest) make it impossible or unsafe to conduct the retreat.

If the Organizer cancels for reasons other than force majeure, all payments made will be refunded in full.
If cancellation occurs due to force majeure, the retreat fee will be refunded minus non-refundable costs already incurred by the Organizer (e.g., venue deposits, local service fees).
Alternatively, Customers may choose a voucher or credit for a future retreat of equal value.

9. Participant Obligations

Participants agree to:
- Be in suitable physical and mental condition to participate and confirm that no known health conditions make participation unsafe.
- Take personal responsibility for their own physical and mental well-being and stop participation immediately if feeling unwell or at risk of injury.
- Inform the Organizer in advance of any relevant health conditions or dietary requirements.
- Follow the instructions of the Organizer, coaches, and staff.
- Treat the accommodation, facilities, and provided meals with care and respect.

10. Liability & Insurance

- The Organizer’s liability for damages not resulting from injury to life, body, or health is limited to intentional or grossly negligent behavior.
- Liability for injury to life, body, or health remains unaffected, even in cases of simple negligence.
- Participants take part in the retreat and all activities at their own responsibility, subject to the above limitations.
- Participants are strongly advised to take out travel cancellation insurance and international health insurance before departure.

11. Data Protection & Use of Images

The processing of personal data is carried out in accordance with the Organizer’s privacy policy, available on the website.
Consent to the use of photos/videos for marketing purposes will be obtained separately and explicitly during the retreat.
Participants may withdraw such consent at any time with effect for the future.

12. Governing Law & Place of Jurisdiction

German law applies.
If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is Munich, Germany.
In all other cases, the statutory provisions regarding jurisdiction apply.

Version & Contact

PaperFrame7 UG (i.G.)
Belgradstr. 68, 80804 Munich, Germany
contact@paperframe7.com
Effective as of October 2025